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Tribal Knowledge: A Comprehensive Guide

When you list the challenges your business faces, recording every bit of information that exists within the company is probably one of the top rankers. It goes without saying that it is not possible to record all the wisdom your employees have gained over a period of time. A lot of information only exists with...

7 Powerful Customer Service Channels You Simply Can’t Ignore

“There is no substitute for rock-solid customer service. You provide it or you don’t. Period!” Customer service – Do it right, and you can win customers’ hearts, increase sales, and create a positive growth graph for your business. Going wrong with it can negatively impact your growth. One of the many things that differentiate excellent...

10 Best HelpCrunch Alternatives & Competitors in 2024

Help Crunch is, undoubtedly, a feature-rich customer support software that doesn’t cost a fortune. But let’s also admit the fact that it’s not the right tool for every business. Regardless of how perfect a tool looks on the surface, there is a bunch of flaws hidden inside that tend to crush the expectations of businesses,...

How to Write an Impressive Business Requirements Document (BRD)

Have you ever worked whole-heartedly on a project and still failed miserably in the end as the outcomes didn’t match the expectations? And did that keep you wondering about what really went wrong? Let’s be honest, no business is unfamiliar with this feeling. Such situations are often heart-breaking as all the hard work put to...

How to Create a Knowledge Base in 8 Easy Steps

Customer support is complex as today’s customers are demanding, empowered, and impatient, so businesses are rethinking their existing strategies. The best effort you can put in is to create a knowledge base that can serve as a viable solution to give 24×7 self-help support to your customers. “By creating a knowledge base that effectively informs...

What Is Network Documentation? Benefits, Best Practices & Templates

Irrespective of the size of your business, you need a strong network infrastructure to function smoothly, and network documentation helps you with just that. It enables a detailed map of the network’s architecture, encompassing hardware, software, configurations, and connections, which is crucial for effective network management, troubleshooting, and optimization. In this blog, we will discuss...

10 Customer-Centric Strategies to Win Customers For Life

We are in the experience economy where every business is running a race to deliver exceptional customer experiences. Guess what. While the participants in this competition are countless, the winners are very few. Why do most businesses struggle to get the customer experience right? That’s because they are still stuck in the belief that customer...

10 Benefits of Knowledge Management for Your Business

In today’s fast lane, businesses strive to retain talent and improve employee efficiency, and knowledge management helps to achieve this goal. On the other hand, the lack of a centralized knowledge management system creates gaps in knowledge, degrading the quality of deliverables and overall business performance. By implementing effective knowledge management, around 70% of companies...

Internal Communications: Top 10 Benefits, Best Practices & Tools

“Like a human being, a company has to have an internal communication mechanism, a nervous system, to coordinate its actions.” – Bill Gates. How many times have you struggled with information in silos, lack of collaboration, low team participation, or dropping productivity levels? We’re guessing fairly often. But what is causing this, and what can...

10 Best Atlassian Confluence Alternatives for 2024

Atlassian Confluence is undoubtedly, one of the leading knowledge management and collaboration tools that has won the trust of millions of businesses. Then, why have businesses started searching for the closest Confluence alternatives? Despite being one of the oldest tools with extensive configurations and integrations, Confluence lacks on various fronts. For example, its conventional features...

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