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Internal Communications: Top 10 Benefits, Best Practices & Tools

Internal Communications: Top 10 Benefits, Best Practices & Tools

“Like a human being, a company has to have an internal communication mechanism, a nervous system, to coordinate its actions.” – Bill Gates. How many times have you struggled with information in silos, lack of collaboration, low team participation, or dropping productivity levels?  We’re guessing fairly often. But what is causing this, and what can...
10 Best Atlassian Confluence Alternatives for 2024

10 Best Atlassian Confluence Alternatives for 2024

Atlassian Confluence is undoubtedly, one of the leading knowledge management and collaboration tools that has won the trust of millions of businesses.  Then, why have businesses started searching for the closest Confluence alternatives?  Despite being one of the oldest tools with extensive configurations and integrations, Confluence lacks on various fronts.  For example, its conventional features...
Top Tips to Grow and Retain Your Corporate Memory

Top Tips to Grow and Retain Your Corporate Memory

Human memory is incredibly powerful. It dictates our career, life, relationships, and in fact, all our everyday errands.  Corporations are no different. Much like its human counterparts, a company’s entire existence depends on its corporate memory collected over the years.  This memory determines an organization’s culture, productivity, performance, and the money it makes in the...
Best Customer Service Tools for 2024

Best Customer Service Tools for 2024

The customer service landscape is evolving rapidly.  From direct in-person conversations and phone calls to chatbots and self-service, customer service has come a long way.  At the center of this remarkable progress is the adoption of technology that is making customer service simpler and more seamless with every passing day.   Companies that are at the...
Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Buyer’s Guide: How to Find the Best Knowledge Management Software for Your Company

Searching for the best knowledge management software is daunting, tricky, and downright exhausting. There’s no doubt that the discovery process can confuse many, especially businesses that are bombarded with a consistent stream of data. Why Knowledge Management Is Key for Businesses? Believe it or not, Fortune 500 businesses lose approximately “$31.5 billion a year by...
11 Strategies To Reduce Customer Service Costs Quickly

11 Strategies To Reduce Customer Service Costs Quickly

Running a customer support function effectively is costly.  But not doing so can be even costlier as you might lose the customers who are the very source of your revenue. So, as a growing business, how do you provide impeccable customer support while sticking to the budget?  Compromising the quality of support is never an...
What is Tacit Knowledge: Importance, Benefits & Examples

What is Tacit Knowledge: Importance, Benefits & Examples

In the bustling business world, where every company is striving to succeed, there is a silent superpower at play—an invisible force that holds the potential to propel businesses to extraordinary heights.  It’s called tacit knowledge. A hidden treasure that often goes unnoticed, yet its impact can be profound and far-reaching. Tacit knowledge is the wisdom...
How to Build a Customer Service Policy for Your Business

How to Build a Customer Service Policy for Your Business

100% satisfied customers, no bad reviews, zero complaints – sounds dreamy, right?  But does such an ideal situation exist?  In reality, even if you give it your all, customers will still have complaints to raise, issues to be addressed, and questions to ask.  While you cannot control the inflow of customer requests, you can take...
How to Create SaaS Product Documentation for Your Customers

How to Create SaaS Product Documentation for Your Customers

Using a product seems like an uphill task if there is no user manual or documentation for assistance. This stands true, especially if customers are completely new to a product and do not have the slightest idea of how to use it.  If shooting questions to support staff via calls or emails is the only...
9 Golden Tips for Successful Remote Employee Onboarding

9 Golden Tips for Successful Remote Employee Onboarding

Since the outbreak of the pandemic, businesses have been forced to go fully or partially remote.  From face-to-face meetings to online video calls, a lot has changed in how companies operate today.   Although this new work setup has brought with it multiple benefits – higher productivity and lower absenteeism, it has also thrown daunting challenges,...