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Boost Your Online Business With Ecommerce Knowledge Base

Boost Your Online Business With Ecommerce Knowledge Base

What is an Ecommerce Knowledge Base?  An ecommerce knowledge base is a go-to place where prospects and customers can find accurate answers to any questions they have about a company’s products, service, payment, refunds, and more. It is a comprehensive resource offering 24×7 access to necessary information customers need before, during, and even after the...
8 Tips On How To Handle Customer Complaints (Plus How To Solve Them)

8 Tips On How To Handle Customer Complaints (Plus How To Solve Them)

Do you know what makes big brands like Amazon, Apple, and Samsung exceptional?  Besides their high-quality products, what really makes people stick to these brands is how brilliantly they handle customer complaints.  Dealing with customers is an art that requires perseverance and patience, more than anything else. So, whether you are a month-old startup or...
How to Write Standard Operating Procedures (SOPs) [Guide + Templates]

How to Write Standard Operating Procedures (SOPs) [Guide + Templates]

Ever came across the term “Standard Operating Procedures” (SOPs) and wondered what it’s all about? Get ready to uncover its true magic. SOPs used to be just boring rules, but not anymore! Today they’re the secret sauce behind successful businesses. We’re here to guide you through the simple art of making and using SOPs effectively....
Creating a Customer Service Knowledge Base: Best Practices & Examples

Creating a Customer Service Knowledge Base: Best Practices & Examples

What if your customers could get answers to their questions without ever having to contact your support team? Sounds too good to be true, right?  Creating a customer service knowledge base can make this a reality for your business.  Considering the sky-high expectations of customers, it’s now indispensable for companies to opt for a combination...
How to Create a Culture of Knowledge Sharing in Your Workplace – Tips

How to Create a Culture of Knowledge Sharing in Your Workplace – Tips

In the information-intensive business world, the one thing that can give you a competitive edge is – knowledge.  When leveraged right, knowledge has the power to spark innovation, boost collaboration, and achieve peak productivity levels.  However, most organizations today face the daunting challenge of scattered information and knowledge hoarding. These are the silent problems that...
11 Best Online User Manual Software & Tools for 2024

11 Best Online User Manual Software & Tools for 2024

In a world replete with countless products, each vying for customer attention, only a few manage to make a mark.  Clearly, product success hinges largely on the value it offers and the ease with which customers can use it. Regardless of how shiny or sturdy your product is, it’s a flop if it fails to...
Customer Support Funnel – How to Build and Optimize

Customer Support Funnel – How to Build and Optimize

It is common for customer-facing departments like Marketing and Sales to base their strategies and decisions on a well-designed funnel.  But, does your job end there? What about the time when a lead finally converts into a customer? That’s when you need a customer support funnel. While the marketing and sales funnel guides prospects to...
10 Types of Customer Service  (and which one is the best for your business)

10 Types of Customer Service (and which one is the best for your business)

Customer service – these two simple words rule the business landscape today.  A small setup or an established business – there is only one thing that can guarantee long-term survival and success: the quality of the service and experiences you provide.  While it appears straightforward on the surface, the reality reveals a different side of...
How to Create Product Requirements Documentation

How to Create Product Requirements Documentation

The market is replete with products of all kinds, each claiming to be better than the other.  In such a scenario, where competition is intense and winning customers is hard, how do you create a unique product that gives you a definite edge over what your competitors are selling?  The answer lies in doing the...
What is Knowledge-Centered Support (KCS): A Complete Guide

What is Knowledge-Centered Support (KCS): A Complete Guide

Successful customer support requires a lot more than just hiring the right team.  With customer expectations mounting to new heights and agents’ workload increasing by equal measure, customer support is becoming a rough terrain laden with numerous challenges.  But, as they say, every problem has a solution. Knowledge-centered support (KCS) can give you a competitive...