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7 Knowledge Base Best Practices for Customer Success 2022

7 Knowledge Base Best Practices for Customer Success 2022

The concept of knowledge management has opened doors to scores of growth opportunities for businesses of all sizes and kinds. This is why organizations are increasingly embracing this concept with the hope to register higher sales, clock more revenue, keep employees and customers happy, and, most importantly, improve their market position.  But, how is online...
The Ultimate Guide to Writing Stellar Software Documentation

The Ultimate Guide to Writing Stellar Software Documentation

Developers put all their might into creating the best software product, keeping users’ problems and preferences in mind.  But one important thing that’s often overlooked is documentation. This can be the root cause of users discarding a software product and switching to something that’s easier to understand and use.  After all, what’s the point of...
How to Create Process Documentation

How to Create Process Documentation

Any organization, big or small, runs on processes. The process to hire an employee, sell a product, onboard clients, train teams, and the list is endless.  To say that they form the core of an organization will be an understatement, as businesses simply cannot exist without processes. They are indispensable for firms to function seamlessly...
How to Create a Self-Service Help Center

How to Create a Self-Service Help Center

Customer service has got a massive makeover in recent years. Calls and emails are a thing of an era gone by, as customer service today is all about customers helping themselves, and becoming self-reliant.  Thanks to the influx of technological developments, customers have become so accustomed to getting everything in an instant, that the mere...
What Is an Internal Knowledge Base – All Basics Covered

What Is an Internal Knowledge Base – All Basics Covered

In today’s economy, knowledge is one of the most valuable assets that businesses have. At the workplace, this intangible asset plays a significant role in enhancing employee productivity and efficiency. Knowledge, when managed and shared effectively, can save a significant amount of time that would otherwise be spent on trivial tasks like:  digging through emails...
What is a Technical Manual – The Ultimate Guide

What is a Technical Manual – The Ultimate Guide

Step 5. Review, Review, & Review Flawless technical manuals are a result of multiple rounds of reviews that polish the content, making it error-free and ready to roll.  Writing is just one aspect of writing technical manuals. What’s equally important is reviewing it deeply to spot every possible error so that the ultimate output is...
31 Important Customer Service Skills

31 Important Customer Service Skills

To stay relevant and competitive in the market, simply focusing on customer happiness won’t suffice. Times are changing, and you need to move past customer happiness and take a step ahead by focusing your energies and channelizing your efforts towards customer delight.   For achieving this, the first thing that comes to your mind is your...
30 Customer Service Metrics & KPIs To Track in 2022

30 Customer Service Metrics & KPIs To Track in 2022

Customer service has become a major differentiator to gain an edge over the competition. Customer expectations of service quality are also on the rise, with more and more clients becoming intolerant with brands that fail to meet their expectations.  In fact, 91% of dissatisfied customers leave brands without complaining, which means companies lose the opportunity...
10 Benefits of Knowledge Base You Cannot Ignore

10 Benefits of Knowledge Base You Cannot Ignore

While shopping in a physical store, I personally do not like the store staff to tag along, every step of the way, while I am looking at the options.  Do you like this shirt? Would you like to buy this pair of shoes? Are you confused as to what to buy? As a customer, these...
The Ultimate Guide to Create a Training Manual

The Ultimate Guide to Create a Training Manual

Are you constantly answering repeated questions by employees? Are you facing employee churn and finding it challenging to retain employees for a long term?   Ever wondered as to what can be the reason behind these persistent problems? Think about it, and you might get a hint. In fact, if you analyze, ineffective or worse, lack...